Privacy Policy

Emobi Moblie App

Your privacy is important to us. This Privacy Policy explains how Emobi collects, uses, stores, and protects your personal and vehicle-related data through the Emobi Mob App.

1. Information We Collect

We may collect the following:

• Personal details: Name, email, mobile number, profile picture
• Vehicle information: VIN, model, battery configuration, software version
• Location data: Real-time GPS data for navigation, tracking, and vehicle location
• Usage data: Ride history, trip logs, speed data, charging behavior
• App interaction data: Screens visited, duration of sessions, crash logs

2. Purpose of Data Use

• To deliver app features such as vehicle tracking, ride logs, charging analytics, and smart alerts.
• To improve app functionality, detect bugs, and enhance user experience.
• To notify you about firmware updates, service reminders, and safety alerts.
• To provide customer support and troubleshoot issues.

3. Data Sharing

• We do not sell or rent your data to third parties.
• Data may be shared with Emobi's authorized service centers or technical teams for diagnostics and issue resolution.
• Aggregated or anonymized data may be used for product development and analytics.

4. Data Security

• All user and vehicle data is stored in secure, encrypted servers.
• We use industry-standard protocols (SSL, OAuth, etc.) to prevent unauthorized access.
• Regular audits and access controls are in place to safeguard your data.

5. User Rights

• You may access, update, or delete your personal data at any time from your profile settings.
• You can request complete data deletion by writing to support@emobi.com (or in-app contact).
• If your account has been inactive for over 12 months, we may archive or delete the account after notification.

6. Third-Party Services

The Emobi Mob App uses trusted third-party services to provide certain features:

• Firebase Cloud Messaging – used to send push notifications such as service reminders, safety alerts, and updates.
• Google Maps API – used to provide navigation, real-time vehicle tracking, and map-related features.
• These services may collect and process limited data necessary to perform their functions, subject to their own privacy policies.

7. Consent

• By installing and using the Emobi Mob App, you consent to this Privacy Policy and agree to its terms.
• Continued use after policy updates implies acceptance of the revised terms.